{"id":478,"date":"2024-12-08T11:40:55","date_gmt":"2024-12-08T11:40:55","guid":{"rendered":"https:\/\/learnsl.com\/?post_type=course&#038;p=478"},"modified":"2025-12-13T14:25:19","modified_gmt":"2025-12-13T14:25:19","slug":"customer-service","status":"publish","type":"course","link":"https:\/\/hls.howsoned.com\/?course=customer-service","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p class=\"sensei-content-description wp-block-paragraph\">What is customer service?\nWho is the customer and their different characteristics?\nInternal\/ external customers\nThe relevance and benefits of customer service\nUnderstanding customer satisfaction and expectations\n<\/p>\n\n\n<div class=\"sensei-block-wrapper sensei-cta wp-block-sensei-lms-button-take-course\">\n<div class=\"wp-block-sensei-lms-button-take-course is-style-default wp-block-sensei-button wp-block-button has-text-align-left\"><button disabled=\"disabled\" class=\"wp-block-button__link\">Take 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class=\"wp-block-sensei-lms-course-outline-lesson__status\"><\/svg>\n\t\t\t\t<span>\n\t\t\t\t\tMeeting Customer Demands\n\t\t\t\t\t\n\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t<svg class=\"wp-block-sensei-lms-course-outline-lesson__chevron\"><use href=\"https:\/\/hls.howsoned.com\/wp-content\/plugins\/sensei-lms\/assets\/dist\/icons\/sensei-sprite.svg?v=4.26.1#sensei-sprite-chevron-right\"><\/use><\/svg>\n\t\t\t<\/a>\n\t\t\n\t\t\t<a href=\"https:\/\/hls.howsoned.com\/?lesson=customer-service-workbook\" class=\"wp-block-sensei-lms-course-outline-lesson\" style=\"\">\n\t\t\t\t<svg class=\"wp-block-sensei-lms-course-outline-lesson__status\"><\/svg>\n\t\t\t\t<span>\n\t\t\t\t\tCustomer Service Workbook\n\t\t\t\t\t\n\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t<svg class=\"wp-block-sensei-lms-course-outline-lesson__chevron\"><use href=\"https:\/\/hls.howsoned.com\/wp-content\/plugins\/sensei-lms\/assets\/dist\/icons\/sensei-sprite.svg?v=4.26.1#sensei-sprite-chevron-right\"><\/use><\/svg>\n\t\t\t<\/a>\n\t\t\n\t\t\t<a href=\"https:\/\/hls.howsoned.com\/?lesson=customer-complaints-form-template\" class=\"wp-block-sensei-lms-course-outline-lesson\" style=\"\">\n\t\t\t\t<svg class=\"wp-block-sensei-lms-course-outline-lesson__status\"><\/svg>\n\t\t\t\t<span>\n\t\t\t\t\tCustomer Complaints Form Template\n\t\t\t\t\t\n\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t<svg class=\"wp-block-sensei-lms-course-outline-lesson__chevron\"><use href=\"https:\/\/hls.howsoned.com\/wp-content\/plugins\/sensei-lms\/assets\/dist\/icons\/sensei-sprite.svg?v=4.26.1#sensei-sprite-chevron-right\"><\/use><\/svg>\n\t\t\t<\/a>\n\t\t\n\t\t\t<\/section>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What is customer service?<br \/>\nWho is the customer and their different characteristics?<br \/>\nInternal\/ external customers<br \/>\nThe relevance and benefits of customer service<br \/>\nUnderstanding customer satisfaction and expectations<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_course_prerequisite":0,"_course_featured":"","_sensei_self_enrollment_not_allowed":true,"disable_notification":false,"_open_access":false,"sensei_course_publish_lessons":true,"_course_theme":"wordpress-theme","sensei_course_video_autocomplete":false,"sensei_course_video_autopause":false,"sensei_course_video_required":false,"footnotes":""},"course-category":[19],"class_list":["post-478","course","type-course","status-publish","hentry","course-category-soft-skills","post"],"_links":{"self":[{"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/courses\/478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/types\/course"}],"author":[{"embeddable":true,"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"version-history":[{"count":9,"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/courses\/478\/revisions"}],"predecessor-version":[{"id":683,"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=\/wp\/v2\/courses\/478\/revisions\/683"}],"wp:attachment":[{"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=478"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/hls.howsoned.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse-category&post=478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}