Courses
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Cybersecurity 101
Cybersecurity is the practice of protecting digital systems, networks, and data from attacks, damage, and unauthorized access.
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Understanding Punctuation
1. Capital letters 2. Full stops, Exclamation marks, Question marks 3. Commas and Connectives 4. Colons and Semi-colons 5. Round brackets 6. Apostrophes
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Developing Computer Skills
Learn how to interact with and use ICT devices. Understand files, folders and software. Use browser software to navigate web pages and search for information. Send and receive email. Start touch typing.
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Problem Solving Skills for Work
An introduction to problem solving skills for work using the 5 Whys technique.
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Customer Service
What is customer service? Who is the customer and their different characteristics? Internal/ external customers The relevance and benefits of customer service Understanding customer satisfaction and expectations
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Personal and Professional Development
Learn how to create a personal development plan and to record your continuous professional development.
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Conflict Resolution at Work
Learn how to manage and resolve conflict at work.
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Core Excel for Work
Learn core excel skills like autofill, add, subtract, min, max, if function, sort and filter.
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Presentation Skills for Life and Work
What makes a good presentation? How to plan a presentation?
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Produce a CV
Create an updated CV by completing all the sections in this workbook.