An introduction to problem solving skills for work using the 5 Whys technique.

What is customer service? Who is the customer and their different characteristics? Internal/ external customers The relevance and benefits of customer service Understanding customer satisfaction and expectations

Learn how to create a personal development plan and to record your continuous professional development.

Learn how to manage and resolve conflict at work.

What makes a good presentation? How to plan a presentation?

Create an updated CV by completing all the sections in this workbook.